Frequently Asked Questions

1. How do I place an order?
You can place your order online with the shopping cart, or send us your order list with size and quantity for each items, we will get back to you soon.

2. I visited your website and liked what I saw. What is the minimal quantity for an order? Initially, I’d like to take a sample order to test your quality.
The minimal quantity for an order is 10 pcs but you can order samples at any quantity for the first purchase.

3. What size can be available?
20"x24", 24"x36" and 36"x48"

4. What kind of quality do the paintings have?
All the paintings listed on our website are in high quality.

5. What kind of canvas do you use?
The canvas is industrial made and painted totally by hand.

6. Is it possible to send me a free sample?
Sorry we don’t offer free samples but I’d like to suggest you place a sample order to test our quality.

7. I have done business before with companies and the paintings do not look like what they have on web site. What assurance would I have that what I order will be what I get?
All the pictures on our website are photos of actual paintings. With skilled and experienced artists, the oil paintings are satisfying our customers.

8. Do you print on canvases?
Sorry to inform you that we don't offer print paintings currently. Our paintings are 100% hand-made paintings.

9. I noticed all paintings have someone's names on it. Can you leave paintings without signatures?
Normally we signed, but we remove the signatures as your request.

10. Are the paintings already stretched? Do you sell stretcher bars?
Normally the paintings are not stretched. But we can stretch them if you need.

11. Can I give you a list of specific names to make the signature?
The paintings from our stock are well signed with our names. However we also can make the signature as your requests.

12. Is it possible to order in big quantities?
Yes. It is absolute for you to order in big quantities.

13. How long should it take for a painting to dry well enough?
It takes around 2-7 days, depending on the thickness of the oil.

14. Is it possible to visit your factory?
Welcome to visit our factory, and our address is:
5 Xiayuan Road, Shawan, Buji Town, Shenzhen, China 518114
Please let us know your detailed schedule of coming here, we will arrange the reception.

15. How are shipping costs worked out with regard to packing?
The shipping cost depends on the weight of the paintings and the quantity of your order.
Below is the weight of the paintings:
20 x 24 inches ... 0.24 kilogram
24 x 36 inches ... 0.48 kilogram
36 x 48 inches ... 0.96 kilogram

16. How about the package?
The paintings are packed in hard tubes or hard boxes so that they will be well protected.

17. Are they interlaid with some material (plastic) when you pack paintings?
Yes, they are separated with protective plastic interlayer.

18. How many paintings (20"x24", 24"x36"and 36"x48") could be packed in 1 tube?
The tube can be custom made as per specific size. Generally a tube can involve 30 pieces of 24” x 36” paintings.

19. About how long take you to producing the pictures?
Normally, an order is expected to completed in about 15 days after your payment is confirmed then spend another 4-7day by air express to your front door. Storage order will be shipped in 48 hours.

20. What forms of payment do you take?
Payment can be made via the below four means.
1) PayPal
2) Western Union
3) Wire transfer
4) Credit Card

21. What is your payment term?
Full deposit requested if painting value is less than $3000. 50% as deposit and the rest to be paid when the paintings are ready for delivery, if painting value is US$3000 or more

22. If I send payment to you, do you send me confirmation that you have received it?
You will be informed once your payment was well received.

23. After I make payment, I worried about delivery. Is it secure to buy your products?
It is safe to deal with us. We have a good name among our 1000 clients.

24. Can you ship containers?
Yes, large quantities are our main practice.

25. Can you do drop ship?
Yes. We can arrange.

26. Can you ship paintings with frames?
Yes, we can. Please choose frames which catch your eyes.

27. Can I track my shipment?
Sure, the tracking number will be sent to you as soon as your order is shipped.

28. Is there insurance for the delivery of the paintings?
Normally the insurance will be covered according to the customer's request. If you need, we can assist you to arrange it.

29. Do you do customs clearance?
Normally, the shipper will help you to arrange customs clearance. In some cases, it may need your assistance especially by air freight or sea delivery.

30. Do you know how much import tax we have to pay?
You’d better consult with your local customs, since different countries have different rules.

31. Is it refundable if we are not happy with the paintings?
Generally, there are three methods to resolve it.
1) We can refund it if it is our obligation.
2) We can replace part of them if they are not the expected.
3) We can reach an agreement to minimize our mutual loss.

32. Can I call you over the phone easily?
Yes. Please reach the 24-Hour Hotline at (+86) 400-675-6753. You are welcome any time.

33. Can you speak Italian?
Sorry I can’t speak Italian. Right now English and Chinese are our office languages.

34. I have some question and want to get your quick answer. How can I get in touch with you shortly?
You just need to click the dialog box of LIVE CHAT on top left corner and chat with us online, our sales man will follow your every message in time. Or feel free to contact us with our 24 HOURS HOTLNE: +86-400-675-6753

35. I have chosen paintings, but there is nothing shown in my shopping cart. What is the reason and what should I do?
It may because of the privacy setting of your browser. Please ensure that the cookies from our website will not be blocked.
Kindly remind the pop-up of shopping cart may be blocked by your browser.